Social Business Patterns: How Social Adds Value To Business
IBM seems to be on a roll at the moment, and almost weekly I am »
The Social Business of Strategy Dissemination
In many companies strategy is akin to a waterfall. Senior leaders spend considerable time in »
Driving Innovation with Advanced Social Intelligence
With the exponential growth of social media networks most businesses, and particularly their marketing teams, »
What GE Can Teach You About Monetizing Your Intellectual Property
Last year some research was released into innovation and the sharing of ideas. The research »
Why Your Company Needs A Social Business Strategy
So impressed was I with a recent report from Altimeter group on Social Business titled “The »
Recent Posts »
Community Managers Can Make Or Break Social Business Adoption
When people think of Community Manager responsibilities they typically think of someone that manages the company’s Facebook page, Twitter account, Google+ Page, Instagram account…and any other social media sites with a newsfeed and a
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How To Avoid Online Customer Community Failure!
Failure. It’s not a word anyone likes. Yet it is common occurrence with innovation projects. When projects fail, there’s a natural inclination to avoid looking for the reasons why. This is especially true for
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Why Are Some Companies Still Afraid Of Social Media?
I met up up with a friend recently who joined a large well known company a little while ago. Because both the company and my friend are well known, I won’t go into specifics for
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John Coates: Insights From The Virtual Community Summit #VICROMM13
A month ago I went to London to give a presentation at the 13th annual Virtual Community Summit VIRCOMM Summit. On a cold and rainy morning (it was London, after all) about a thousand community
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WOW, 71% of Companies Do Not Have A Mobile Customer Care Solution
Obviously, social media has influenced the way the world communicates. It’s impacting culture, communities and even shifting world governments. Innovations in technology and consumer behavior are creating new types of social interactions via new
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