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8 Cultural Indicators of Social Business Transformation

8 Cultural Indicators of Social Business Transformation

Michael Brito May 14, 2012 0

As many organizations today begin to exemplify “social business” behaviors, they will begin to experience different levels of change within company culture, its processes and the technology that drives the business. The following is

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7 Lessons Lego Can Teach You About Enterprise Collaboration

7 Lessons Lego Can Teach You About Enterprise Collaboration

Adi Gaskell May 11, 2012 0

Like many youngsters throughout the world I played with Lego bricks.  You can probably guess my age from the fact that most of my creations were Star Wars related.  Such was my enjoyment of

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Social Business In The B2B Ecosystem

Social Business In The B2B Ecosystem

Michael Brito May 9, 2012 0

I just watched this quick video (see below) by Sandy Carter from IBM about the value of using social in the B2B landscape. To recap, Sandy lists best practices for social business in B2B:

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Balancing “the Carrot and the Stick” In Leadership

Balancing “the Carrot and the Stick” In Leadership

Jennifer D. Dubow May 8, 2012 0

In my last post, I focused on using positive reinforcement, rewards and recognition to shape the appropriate behavior in a social business transformation (read more here). In more colloquial terms, this approach is known

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The Five Benefits of Social Customer Service

The Five Benefits of Social Customer Service

Michael Brito May 7, 2012 0

Last week, thinkJar and Sword Ciboodle released a whitepaper, We Are Social: The State of Social Customer Service, and in it identified the top 5 primary benefits of social customer service: Increased Customer Satisfaction

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