Why Social Business Needs To Be Top of Mind For Marketers

November 12, 2012 Comments
Why Social Business Needs To Be Top of Mind For Marketers

It’s actually pretty simple. Brands today need to start thinking, acting and operating like media companies. Unfortunately, it’s not like we can turn on the “media company” button and change operations overnight. It requires a change in attitude, behavior, thinking coupled with processes and governance models; as well as technology that can facilitate the transformation.

So if you are a brand marketer and you aren’t yet convinced that you need to change, please read on. 

The term content marketing has been gaining a lot of attention over the last few years and rightfully so.  Content is the lifeline in today’s social eco-system so it makes sense. But content is so much more than being creative or simply marketing.  It’s more than what you write on a blog, tweet, update on Facebook or record on a video. There is fundamental challenge for brands today to not only create good content but to strategically feed the content engine day in and day out if they truly want to change consumer behavior. Unfortunately  there just aren’t enough resources within the marketing department to do this well. This is why brand managers and marketers must start thinking and acting more like media companies. And the question you may have is “why”? Here are few reasons:

  • We live in a multi-screen economy. Read this report by Google. We are all consuming content using multiple devices, sometimes simultaneously all the time.
  • ADD (meaning Attention Deficit Disorder) is common among us. We can blame the multitude of devices, all the marketing messages, coffee or a combination of all three.  How many times have you walked into a restaurant and have seen 4 people sitting at a table all looking down at their devices and no one talking? It’s the world we live in.
  • All we want is relevance.  This is one reason why consumers create filters – so they only consume content that is relevant to them at a given time.  It reminds of when I was in the market to refinance my home a few years back. During the process, I remember seeing hundreds of messages and advertisements discussing interest rates on billboards, online, search and even conversations on Twitter and Facebook. The minute I refinanced my home, all the messages went away. Truth is, they didn’t really go away. They just weren’t relevant to me any longer. I put up filters.
  • The customer journey is dynamic. We check text messages, Facebook notifications, @replies,@mentions @direct messages, comments on Tumblr, Instagram, Pinetrest, WordPress. We see status updates, tweets, photos, videos and we read articles from news aggregators, RSS feeds and Google is our home page for everything and our gateway for finding relevance.  And this is all done dynamically, no routine, no process, just random acts of content consumption each and every day.
  • We need to interact with a message 3 – 5 times before we believe it.  So if your company is launching a new product or service, we need to hear or read about it in multiple touchpoints such as a tweet, a news article, a friend’s status update, in search and the list goes on.

Can you now see why brands need to evolve their thinking? Relevant, meaningful, timely and a lot of content is necessary to reach consumers. And, to make matters worse … content is challenging for for brands today when you consider the following:

  • Content planning – assigning roles, responsibilities of internal teams, processes
  • Content creation, curation, aggregation – defining the content narrative and curation strategy
  • Content integration – paid, earned and owned media content integration
  • Content distribution – technology, day parting, real-time analytics
  • Content Optimization – real time optimization and paid media amplification of social content
  • Content measurement – assigning KPIs of all content marketing globally

If you look at what many companies are doing online today, you will notice disjointed content, confusing messages, very little coordination with paid, earned and owned media; the frequency of content is minimal and the content engine is running low on fumes. And these are just the external things that we see. We don’t see the turmoil of what’s happening inside the organization. Back in August, I wrote how brands should think about “Operationalizing Their Content Marketing Strategy” and the core message of the post was how social business planning can help facilitate the transformation from brand to media company.  Establishing a centralized team, assigning roles & responsibilities (like that of a newsroom) and building processes and protocols that brands (large and small) can take to begin this transformation.

  • Robert Spiller

    Michael a great read and thanks for the article. With so many companies joining the social media band wagon, it’s hard to believe that there are some who just don’t get it. Perhaps they tried it before, but it didn’t work (maybe they hired the wrong consultant) or they’re stuck in the 70’s, they’d better catch up and get with the program. Social media marketing works and that’s been proven across all industries.

    • http://www.britopian.com Michael Brito


      Thank you for the comment. You are absolutely right. I would also add that many companies are doing it (bandwagon) just not doing it right. All they say is the “bright and shiny” object of social media and the don’t plan accordingly internally.

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