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WOW, 71% of Companies Do Not Have A Mobile Customer Care Solution

WOW, 71% of Companies Do Not Have A Mobile Customer Care Solution

Michael Brito March 21, 2013 2

Obviously, social media has influenced the way the world communicates. It’s impacting culture, communities and even shifting world governments. Innovations in technology and consumer behavior are creating new types of social interactions via new

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CRM Trends To Move Your Business Forward

CRM Trends To Move Your Business Forward

Michael Brito March 4, 2013 0

CRM is an essential business tool for your organization, especially, if it offers business-to-consumer (B2C) services. Customer relationship management software automates customer contact management system and your sales process. CRM helps in making the

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Getting Started With Social Support

Getting Started With Social Support

Michelle Kostya February 22, 2013 0

In the past I have talked about some of the challenges for social media customer service programs; scalability, maintaining stakeholder support and defining accepted success measures. These will always exist and a program manager

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Be a Social CRM Hero! #scrm

Be a Social CRM Hero! #scrm

Maddie Grant September 4, 2012 2

Want to be a Social CRM Hero?  Work in a membership organization?  Here’s what you need to know. How To Apply Social to Education and Learning Why do busy professionals turn to social media? For

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5 Principles of Social CRM In Real Life

5 Principles of Social CRM In Real Life

Billy Cripe August 20, 2012 2

I’ve discovered five principles of social CRM in real life.  They are: Customer feedback flows to the most appropriate destination Responses come from someone who matters CRM conversations are based in mutual respect and

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