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WOW, 71% of Companies Do Not Have A Mobile Customer Care Solution
Obviously, social media has influenced the way the world communicates. It’s impacting culture, communities and even shifting world governments. Innovations in technology and consumer behavior are creating new types of social interactions via new
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CRM Trends To Move Your Business Forward
CRM is an essential business tool for your organization, especially, if it offers business-to-consumer (B2C) services. Customer relationship management software automates customer contact management system and your sales process. CRM helps in making the
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Getting Started With Social Support
In the past I have talked about some of the challenges for social media customer service programs; scalability, maintaining stakeholder support and defining accepted success measures. These will always exist and a program manager
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Be a Social CRM Hero! #scrm
Want to be a Social CRM Hero? Work in a membership organization? Here’s what you need to know. How To Apply Social to Education and Learning Why do busy professionals turn to social media? For
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5 Principles of Social CRM In Real Life
I’ve discovered five principles of social CRM in real life. They are: Customer feedback flows to the most appropriate destination Responses come from someone who matters CRM conversations are based in mutual respect and
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