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The Definitive Guide to Social Customer Service

The Definitive Guide to Social Customer Service

Michael Brito June 20, 2013 0

My friends at Conversocial just released a free eBook on customer service. In the previous edition of their guide, Conversocial predicted that companies looking to keep up with consumer demand would need to break down

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Getting Started With Social Support

Getting Started With Social Support

Michelle Kostya February 22, 2013 0

In the past I have talked about some of the challenges for social media customer service programs; scalability, maintaining stakeholder support and defining accepted success measures. These will always exist and a program manager

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Vendor Spotlight: Two Platforms Enabling Social Customer Service

Vendor Spotlight: Two Platforms Enabling Social Customer Service

Michael Brito January 22, 2013 5

As the world becomes more and more dependent on social media for pretty much everything, brands are now using platforms like Facebook and Twitter to communicate with their customers; and it’s not just marketing

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The Emergence of Social Care Within Social Business

The Emergence of Social Care Within Social Business

Mirza Baig November 24, 2011 0

Planes, trains and automobiles. Admittedly, haven’t use many trains in my travels but have taken my fair share of planes and in doing so have visited numerous airports of all shapes and sizes. Frankfurt

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