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Learning About Social Business? Read These Two Enterprise Whitepapers
Yes, social business seems to be the new buzz word, but one can’t argue about the challenges that face many organizations today. It’s never too late to start thinking strategically about how to change
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Whitepaper: A Playbook For Social CRM
Social CRM is still an important conversation. While many the social CRM influencers and pundits have moved on to discuss other industry issues and trends, there are still folks in the enterprise that are
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Whitepaper: 5 Keys To Becoming a Social Business
Radian6, a social media monitoring and engagement tool recently released a Whitepaper on Slideshare, officially titled, Strategically Social: 5 Keys to Becoming a Social Business. Brent Leary, CRM industry analyst, writes in depth about
Read More »![[Whitepaper] 2011 State of Online Branded Communities](/wp-content/uploads/2011/11/community-building-290x160.jpg)
[Whitepaper] 2011 State of Online Branded Communities
Just today, Chicago based ComBlu, a firm specializing in social business and engagement released the “2011 State of Online Branded Communities” study (here is the 2009 and 2010 report). The report, which looks
Read More »![[Whitepaper] New Trends In Social CRM](/wp-content/uploads/2011/12/new-trends-socialcrm-290x160.jpg)
[Whitepaper] New Trends In Social CRM
Social customers are important. They are influential and their conversations are valuable. And, the global rise of social media has presented a huge opportunity for organizations to engage. Customer relationship management (CRM) is a
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