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[REPORT] The 2012 State of Community Management

[REPORT] The 2012 State of Community Management

Michael Brito March 28, 2012 0

Just today, The Community Roundtable released The 2012 State of Community Management report. The report begins by explaining the Community Roundtable’s Community Maturity Model. The eight competencies on the Y-axis are those that must

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The Three Challenges for Social Customer Service

The Three Challenges for Social Customer Service

Michelle Kostya March 27, 2012 9

Social Customer Service in my opinion is something a company MUST be prepared to do if they intend to also participate in social channels to market their products and services. If a brand launches

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Why Sharing Ideas Is Good For You And Your Social Business

Why Sharing Ideas Is Good For You And Your Social Business

Adi Gaskell March 26, 2012 4

Innovation is one of those areas that all organizations are looking to improve upon.  Companies like Apple are looked on enviously as they churn out cutting edge product after cutting edge product, helping them

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Social Business Review: News, Announcements And Curated Content

Social Business Review: News, Announcements And Curated Content

Michael Brito March 24, 2012 0

Social business news & insights are back to the grind this week. There were some amazing articles, a few announcements and a tremendous amount of good content around the web. You can view previous

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The Road to Social Business

The Road to Social Business

Babar Bhatti March 23, 2012 0

OpenSocial and Embedded Experiences will make it easy for Enterprises to Adopt and Leverage Social Insights Despite the buzz about social media and its adoption by brands, there still remain a number of obstacles

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