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The Four C’s of Change Management: Choice, Conviction, Commitment, and Compassion
After spending a week at SXSWI for the first time, I met a lot of folks in a range of roles and companies including: Large enterprises responsible for transforming their business practices and workforce
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How Membership Organizations Can Get Started with Social CRM
Here’s the slide deck from a presentation I gave at the Avectra Users and Developers Conference. My most important points from the session: 1. Social CRM is a business philosophy supported by technology and workflow.
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Social Business Insights: Customers, Software And The MLB
Not too much news coming after SXSW but here are a few good articles that we found from some well respected people in the industry. With social business (as a topic of conversation) becoming
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Using Sociology To Effect Change Within Your Brand’s Social Media Efforts
Social Media, Social Media, Social Media – say it three times and you will not end up in Kansas or eating golden wrapped chocolate bars in the land of the Oompa Loompas – you
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Eight Traits of Great Leaders and One Lesson from a Monkey
A recent company leadership offsite in Bangalore, India provided fresh reminders of the leadership behaviors needed to build a strong leadership legacy. I view the leadership traits shared by management consultant Mohit Chhabra as
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