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7 Lessons Lego Can Teach You About Enterprise Collaboration
Like many youngsters throughout the world I played with Lego bricks. You can probably guess my age from the fact that most of my creations were Star Wars related. Such was my enjoyment of
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Social Business In The B2B Ecosystem
I just watched this quick video (see below) by Sandy Carter from IBM about the value of using social in the B2B landscape. To recap, Sandy lists best practices for social business in B2B:
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Balancing “the Carrot and the Stick” In Leadership
In my last post, I focused on using positive reinforcement, rewards and recognition to shape the appropriate behavior in a social business transformation (read more here). In more colloquial terms, this approach is known
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The Five Benefits of Social Customer Service
Last week, thinkJar and Sword Ciboodle released a whitepaper, We Are Social: The State of Social Customer Service, and in it identified the top 5 primary benefits of social customer service: Increased Customer Satisfaction
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The Social Evolution for Generation Y
In a matter of a few short years, social media has been infused into our daily lives. According to an Altimeter study, “In 2011, the US hit a milestone – more than half of
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