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The Five Benefits of Social Customer Service
Last week, thinkJar and Sword Ciboodle released a whitepaper, We Are Social: The State of Social Customer Service, and in it identified the top 5 primary benefits of social customer service: Increased Customer Satisfaction
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Social Business News Of The Week: Aggregated And Curated
Last week was a great week for thought leaders alike to share insights on the internal processes to becoming a social enterprise. You can view previous posts here from our weekly social business report. Empathy
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Empathy Is The Most Important Ingredient To Social Business Transformation
If you have read any social business articles, whitepapers or blogs lately you probably read that you need to have a plan, deploy the technology and engage the users. Such advice barely scratches the
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Standardizing The Social Business Hashtag
One of the challenges with the open web is lack of consistency, especially when it comes to hashtags. This makes it just about impossible to follow a given topic in its entirety on Twitter
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Why Your Online Registration Forms Suck
A recent article on UXMovement outlined 8 reasons why people don’t fill out those sign up forms on a website, Facebook page or inside your app. The reasons were what you might expect: fear
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