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[REPORT] The 2012 State of Community Management

[REPORT] The 2012 State of Community Management

Michael Brito March 28, 2012 0

Just today, The Community Roundtable released The 2012 State of Community Management report. The report begins by explaining the Community Roundtable’s Community Maturity Model. The eight competencies on the Y-axis are those that must

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The Three Challenges for Social Customer Service

The Three Challenges for Social Customer Service

Michelle Kostya March 27, 2012 9

Social Customer Service in my opinion is something a company MUST be prepared to do if they intend to also participate in social channels to market their products and services. If a brand launches

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Social Business Review: News, Announcements And Curated Content

Social Business Review: News, Announcements And Curated Content

Michael Brito March 24, 2012 0

Social business news & insights are back to the grind this week. There were some amazing articles, a few announcements and a tremendous amount of good content around the web. You can view previous

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SideraWorks: A Different Kind Of Social Business Agency

SideraWorks: A Different Kind Of Social Business Agency

Michael Brito March 22, 2012 3

Just yesterday, Amber Naslund and Matt Ridings officially launched SideraWorks – a different kind of social business agency. The big difference: change management. Let me explain. In reading the content on their web site,

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How Membership Organizations Can Get Started with Social CRM

How Membership Organizations Can Get Started with Social CRM

Maddie Grant March 19, 2012 2

Here’s the slide deck from a presentation I gave at the Avectra Users and Developers Conference. My most important points from the session: 1. Social CRM is a business philosophy supported by technology and workflow.

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