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![[REPORT] The 2012 State of Community Management](/wp-content/uploads/2012/03/community-management-290x160.gif)
[REPORT] The 2012 State of Community Management
Just today, The Community Roundtable released The 2012 State of Community Management report. The report begins by explaining the Community Roundtable’s Community Maturity Model. The eight competencies on the Y-axis are those that must
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The Three Challenges for Social Customer Service
Social Customer Service in my opinion is something a company MUST be prepared to do if they intend to also participate in social channels to market their products and services. If a brand launches
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Social Business Review: News, Announcements And Curated Content
Social business news & insights are back to the grind this week. There were some amazing articles, a few announcements and a tremendous amount of good content around the web. You can view previous
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SideraWorks: A Different Kind Of Social Business Agency
Just yesterday, Amber Naslund and Matt Ridings officially launched SideraWorks – a different kind of social business agency. The big difference: change management. Let me explain. In reading the content on their web site,
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How Membership Organizations Can Get Started with Social CRM
Here’s the slide deck from a presentation I gave at the Avectra Users and Developers Conference. My most important points from the session: 1. Social CRM is a business philosophy supported by technology and workflow.
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