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Driving Innovation with Advanced Social Intelligence

Driving Innovation with Advanced Social Intelligence

Mark Harrington April 26, 2013 0

With the exponential growth of social media networks most businesses, and particularly their marketing teams, appreciate the power these channels provide. However, the views many have on social media are one-dimensional, seeing it as

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WOW, 71% of Companies Do Not Have A Mobile Customer Care Solution

WOW, 71% of Companies Do Not Have A Mobile Customer Care Solution

Michael Brito March 21, 2013 2

Obviously, social media has influenced the way the world communicates. It’s impacting culture, communities and even shifting world governments. Innovations in technology and consumer behavior are creating new types of social interactions via new

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CRM Trends To Move Your Business Forward

CRM Trends To Move Your Business Forward

Michael Brito March 4, 2013 0

CRM is an essential business tool for your organization, especially, if it offers business-to-consumer (B2C) services. Customer relationship management software automates customer contact management system and your sales process. CRM helps in making the

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Vendor Spotlight: Two Platforms Enabling Social Customer Service

Vendor Spotlight: Two Platforms Enabling Social Customer Service

Michael Brito January 22, 2013 5

As the world becomes more and more dependent on social media for pretty much everything, brands are now using platforms like Facebook and Twitter to communicate with their customers; and it’s not just marketing

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Be a Social CRM Hero! #scrm

Be a Social CRM Hero! #scrm

Maddie Grant September 4, 2012 2

Want to be a Social CRM Hero?  Work in a membership organization?  Here’s what you need to know. How To Apply Social to Education and Learning Why do busy professionals turn to social media? For

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