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The Five Benefits of Social Customer Service
Last week, thinkJar and Sword Ciboodle released a whitepaper, We Are Social: The State of Social Customer Service, and in it identified the top 5 primary benefits of social customer service: Increased Customer Satisfaction
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Building A World Class Social Business That Delivers Stakeholder Value
A world-class social business should be built upon three pillars – people, process and platforms (or technology). The people of the organization (employees, leadership) are the core of social business transformation. The requirement here
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Social Business News Of The Week: Aggregated And Curated
Last week was a great week for thought leaders alike to share insights on the internal processes to becoming a social enterprise. You can view previous posts here from our weekly social business report. Empathy
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Social Media Club: Sameer Patel of SAP Speaks on Social Business
Sameer Patel, Global Vice President, Enterprise Collaboration and Social Software Solutions at SAP, speaks about social software in regards to engagement, relationships, and overall social business transformation at the IBM Connect + Lotusphere 2012 Conference this
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Standardizing The Social Business Hashtag
One of the challenges with the open web is lack of consistency, especially when it comes to hashtags. This makes it just about impossible to follow a given topic in its entirety on Twitter
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