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Creating a Unified Product Development Process with OneDesk

Creating a Unified Product Development Process with OneDesk

Michael Brito February 14, 2013 3

In today’s customer-driven marketplace, customers ultimately own the conversation around products and services. This behavioural trend has dramatically transformed the relationship between customers and companies. As a result, organizations are searching for better ways

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Spredfast Helps Companies Bring the Voice of the Customer to Social

Spredfast Helps Companies Bring the Voice of the Customer to Social

Jordan Viator Slabaugh February 1, 2013 0

Bazaarvoice has helped brands harness the power of consumer ratings and reviews since 2005 supporting over 30% of the world’s greatest brands like Best Buy, The Home Depot, Geico, Samsung, Walmart, and Brooks Brothers.

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Vendor Spotlight: Two Platforms Enabling Social Customer Service

Vendor Spotlight: Two Platforms Enabling Social Customer Service

Michael Brito January 22, 2013 5

As the world becomes more and more dependent on social media for pretty much everything, brands are now using platforms like Facebook and Twitter to communicate with their customers; and it’s not just marketing

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Social Listening vs Traditional Marketing: Oracle Acquisition of Collective Intellect

Social Listening vs Traditional Marketing: Oracle Acquisition of Collective Intellect

Billy Cripe June 14, 2012 7

In the world of impulse consumerism you can attempt to stay top of mind through saturation marketing (expensive) or you can compel a transaction with artificial limits on deals, quantities or geographies (difficult) or

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Thoughts On Oracle’s Acquisition of Social Marketing Platform Vitrue

Thoughts On Oracle’s Acquisition of Social Marketing Platform Vitrue

Billy Cripe May 25, 2012 1

Originally posted on BloomThink.com Oracle announced a few days ago that they intend to acquire social media management company Vitrue (pronounced Vi-true). It seems Oracle is getting religion on social…again.  This time they have

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