All posts by Michael Brito »

WOW, 71% of Companies Do Not Have A Mobile Customer Care Solution

WOW, 71% of Companies Do Not Have A Mobile Customer Care Solution

Michael Brito March 21, 2013 2

Obviously, social media has influenced the way the world communicates. It’s impacting culture, communities and even shifting world governments. Innovations in technology and consumer behavior are creating new types of social interactions via new

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CRM Trends To Move Your Business Forward

CRM Trends To Move Your Business Forward

Michael Brito March 4, 2013 0

CRM is an essential business tool for your organization, especially, if it offers business-to-consumer (B2C) services. Customer relationship management software automates customer contact management system and your sales process. CRM helps in making the

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2013 Social Media Predictions EBook From Dell

2013 Social Media Predictions EBook From Dell

Michael Brito February 28, 2013 2

Yesterday Dell released an eBook on Slideshare highlighting the 2013 Social Media Predictions from notable experts like Ann Handley, Geoff Livingston, Lee Odden, Paul Gillin, Ray Wang, Rohit Bhargava, Shel Israel and many others. The polled experts predicted several changes in some of

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Creating a Unified Product Development Process with OneDesk

Creating a Unified Product Development Process with OneDesk

Michael Brito February 14, 2013 3

In today’s customer-driven marketplace, customers ultimately own the conversation around products and services. This behavioural trend has dramatically transformed the relationship between customers and companies. As a result, organizations are searching for better ways

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Community Management Must Be Considered A Strategic Imperative #CMAD

Community Management Must Be Considered A Strategic Imperative #CMAD

Michael Brito January 28, 2013 2

Hats off to the team over at Get Satisfaction. They just released a very cool infographic in light of Community Manager Appreciation Day.  Make no mistake that community managers must be considered a strategic imperative for

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